Privacy Policy

Intermex Wire Transfer, LLC, a Florida limited liability company (“Intermex” or “we”) takes your privacy very seriously. This Privacy Policy applies to Intermex websites (for purposes of this Privacy Policy, “websites” includes, our mobile websites, and our mobile applications) and is effective as of September 1, 2016. Capitalized terms not otherwise defined herein shall have the meanings set forth in Intermex’s User Agreement. We are committed to protecting our customer’s privacy and security. This Privacy Policy explains what personal information we collect about you, with whom we share it, and how you [the user of the Service] can direct us not to share certain information with certain parties. “Personal Information” refers to information that can be used to identify an individual. You should read this Privacy Policy in its entirety. Certain sections may apply differently to residents of different jurisdictions. This policy is applicable to all Intermex Wire Transfer consumers and visitors of our website.


We may collect the following information about you, your Recipient, or your Beneficiary, which may include non-public Personal Information:

  • Information that you provide us in the course of using the Service, such as your name, mailing address, email address and telephone number(s). We may also collect certain sensitive information from you, including your bank account number, credit or debit card number, date of birth and social security number.
  • Information that you provide us in the course of your participation in various partner promotional programs.
  • To facilitate our Service, we may request certain third party Personal Information from you or your mobile device’s address book, such as your Beneficiary or Recipient’s full name, mailing address, email address and telephone number. We may also collect from you sensitive financial information of a Beneficiary or a Recipient, including billing account numbers and account balances held at Service Companies and bank account and routing numbers.
  • Information about your usage of the Service, including your Transaction history, how you use the Service to send or receive Transactions, and to and for whom you send Transactions.
  • Information that we lawfully obtain from third parties, such as service companies, identity verification services, electronic database services and credit reporting agencies.
  • Information that we indirectly obtain from you, such as information about the device, hardware and software you use when accessing the Service, operating system version, your IP address, pages on our websites that you access, pages of other websites that you visited prior to accessing our websites, etc.. We may combine this automatically collected log information with other information we collect about you. We do this for fraud prevention, to improve our Service and to improve our marketing, analytics, or website functionality.
  • We collect personal information on your online activity as described in the paragraph below titled “COOKIES AND INTERNET TECHNOLOGY.”
  • Recordings of your communications with our Customer Service department, including telephone calls and electronic communications.

Push Notifications:  We may occasionally send you push notifications through our mobile services, including marketing messages and other Service or Transaction-related notifications that may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings .

Use of Cookies:  We may also use “cookies” to track your use of our website. A cookie is a small data file that is placed on your computer to remember your preferences when you return to the website. You are free to decline these cookies if your browser permits, but doing so may interfere with your use of the Service. The information we store in the cookie may include your email address in addition to non-Personal Information.


Intermex has implemented the capability for the user to manage cookies on our websites. We will only read or write cookies based on your preference level, (note: cookies set prior to you changing your preference level are maintained on your computer, to remove them please refer to your browser settings). If your browser does not support JavaScript you can find out about the cookies used on our sites and can only manage the use of cookies through your web browser settings. Please note that if you disable all cookies on your browser, this will limit the features of this site and may impact the ability to complete your transaction.We use internet technologies like cookies and web beacons for a variety of purposes, including, but not limited to, those identified below.

  • To assist us in providing services to you;
  • To allow you to change webpages during your visit without having to re-enter your password;
  • To temporarily track activity on our website;
  • To determine whether you came to our site from a banner ad or an Affiliate website;
  • To deliver information specific to your interests on additional websites; or
  • To identify you when you visit the website, to personalize the content of the website for you and to assist you in carrying out transactions and accessing account information.

Session ID and Cookies:  Our third-party service providers may use both session ID and cookies to enhance our websites. The use of cookies by our third-party service providers is not covered by this Privacy Policy. You are free to decline these cookies if your browser permits. We do not have access or control over these cookies.

Third-Party Service Providers.

Software Technologies:  We and our third party partners may employ software technology called clear gifs, images, and scripts that help us better manage content on our websites by informing us of what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages or HTML-based emails and are about the size of the period at the end of this sentence.  From time to time, we may also tie cookies, clear gifs, images and scripts to Personal Information for reasons such as analysis, security, content generation or marketing. If you would like to opt-out of emails, including those with clear gifs, see “Choices You Can Make about Our Use of Your Information” below.

Tools Used to Develop and Analyze Use of the Service:  We may use various analytics tools in order to develop and analyze our customers’ use of the Service. Analytics companies may access anonymous data (such as your identifier for advertising or device identifier) to help us understand how the Service is used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user. If you wish to opt-out of Google Analytics tracking, please visit If you wish to opt out of Crazy Egg tracking, please visit

Mobile Analytics Software:  We may use mobile analytics software to allow us to better understand the functionality of our mobile software on your mobile device. This software may record information such as how often you use the mobile applications, the events that occur within the mobile applications, aggregated usage and performance data, and from where the mobile application was downloaded. We may link the information we store within the analytics software to any Personal Information you submit within the mobile applications.


Our website may be linked to or from third party websites. Intermex is not responsible for the content or privacy practices of websites that are linked to or from our website.

“Do Not Track” Browser Setting:  We currently do not recognize “do-not-track” signals from your browser. We engage third parties, such as marketing or analytics partners, who may collect information about your online activities over time and across different websites when you use our websites.

Local Storage Objects:  We use local storage objects (“LSOs“) to prevent unauthorized or fraudulent sign ups. Third parties, with whom we partner to provide certain features on our websites or to display advertising based upon your Web browsing activity, use LSOs to collect and store information. Various browsers may offer their own management tools for removing LSOs. To manage Flash LSOs please click here. Disabling LSOs may affect the performance of our Service.

Google Analytics:  We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You may opt out of Google Analytics by visiting the Google Analytics opt-out page.


We collect information for the following purposes:

  • To process your Transactions;
  • To verify your identity;
  • To collect payment for your use of the Service;
  • To allow our partners to fulfill their promotional obligations to you;
  • To troubleshoot problems with the Service;
  • To comply with applicable laws, regulations, and rules, such as those relating to “know-your-customer” and anti-money laundering requirements;
  • To detect and prevent fraud and other illegal uses of the Service;
  • To send you marketing notices, service updates, and promotional offers; and
  • To contact you by telephone using auto-dialed or pre-recorded message calls or text (SMS) messages (if applicable) as authorized for the purposes described in this Privacy Policy.

Retention of Account Information:  We will retain your account information, including but not limited to your payment source information and Personal Information about you, your Recipient, or your Beneficiary, as needed to provide you Service, as required by applicable law, to resolve disputes and to enforce our agreements. Intermex abides by strict security standards, but if you wish to cancel your account and stop using Intermex’s Service, please contact us at 1-866-999-3175. We will continue to retain your account information after your account is cancelled as required under applicable law, regulations and rules.


We do not sell or rent the information we collect to third parties for their promotional purposes unless we receive your permission to do so. Nevertheless, we may share information about you, your Recipient or your Beneficiary (including nonpublic Personal Information) with:

  • Third-party service providers under contract with Intermex that help us with our business operations, such as transaction processing, fraud prevention, and marketing.
  • Third-parties that we partner with to offer additional products and services, such as gift cards or loyalty points], but only when you elect to participate and/or to receive information about those additional products and services.
  • Some of our third party advertising vendors or partners show our ads on sites across the Internet. These third parties may use cookies to serve ads based on your visit history to our websites. You may opt out of use of cookies by third parties by visiting
  • In the event of the sale, acquisition or merger of some or all of our assets, Personal Information about you, your Recipient or your Beneficiary might be a part of the transferred assets. We shall notify you in the event of such an occurrence and inform you of any choices you may have regarding your Personal Information, by placing a notice on our websites.
  • Law enforcement, government officials or other third parties, but only in connection with a formal request, subpoena, court order or similar legal procedure: when we believe in good faith that disclosure is necessary to comply with the law, prevent physical harm or financial loss, report suspected illegal activity, or to investigate violations of our User Agreement.


Our website may be linked to or from third party websites. Intermex Wire Transfer  is not responsible for the content or privacy practices of websites that are linked to or from our website.


You can access, modify or update your Personal Information submitted on our websites by logging in to your account and changing your preferences or by contacting Intermex Customer Service at 1-800-670-8611. We will respond to your request within a reasonable timeframe.


We endeavor to maintain physical, technical and procedural safeguards that comply with applicable government laws and regulations to guard your personal information. We also endeavor to restrict information access to our employees, agents and representatives that need to know it. We employ industry-accepted standards in protecting the information you submit to us on our websites. We have put in place encryption technology to protect your sensitive information transmitted on our websites. We also require a username and password from each user who wants to access his or her information on our websites. However, you should be aware and are hereby advised that no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, we cannot guarantee and hereby disclaim its absolute security.


Federal and state law allow you to restrict the sharing of your Personal Information in certain instances. However, these laws also state that you cannot restrict other types of sharing. Because we have chosen to refrain from certain types of data sharing, the only type of sharing of your Personal Information that you may restrict is as follows:

  • If after giving us your permission to share your Personal Information with third parties with whom we market our jointly offered products, you later decide that you no longer want us to share such information, you may contact us by email at or by mail at 9480 South Dixie Highway, ATTN: Customer Service, Miami, Florida, 33156, USA.
  • You may also opt-out from promotional email messages to you or your blog subscription by accessing your Email Preferences under “My Account” or selecting the “Unsubscribe” function present in each promotional or blog email message we send out and providing the required information.
  • Information of Minors and Children.
  • From our website, we do not knowingly target, collect or use personal information from children under 13. Children under 13 should not use this site. If you are under 18, you should get permission from a parent before using our services or site.
  • For more information about the Children’s Online Privacy Protection Act (COPPA), visit the FTC website:


If you have a complaint, you should first contact Intermex Customer Service at 1-800-670-8611.


Our websites may contain links to other websites. Intermex is not responsible for the privacy practices or the content of these other websites. We encourage you to familiarize yourself with the privacy practices of these other websites prior to submitting your Personal Information to them.

Our websites may include social media features, such as the Facebook Like button, and widgets, such as the Share button or interactive mini-programs that run on our websites. These features may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the privacy policy of the company providing it.


We may amend this policy at any time, and shall notify you by posting a revised version on our websites. Should we make a material change to the manner in which we collect, use or store Personal Information about you, your Recipient or your Beneficiary, we shall provide prior notice on our websites or by email.


You may contact us with any questions or concerns in writing at: Intermex Wire Transfer 9480 South Dixie Highway, Miami, FL. 33156 or by email at